We want PARKOSi to be enjoyable and safe for everyone. These ground rules are designed to ensure that Users and Hosts have a five star experience when using PARKOSi. Please take a moment to read them because whether you’re a user trying to book a parking slot in a definite location—or a hosts/partner wanting to earn money by providing a parking space that you are the legal owner off —your behaviour matters.
The guidelines below help explain some of the specific kinds of behaviour we encourage on the PARKOSi platform, as well as the behaviours or circumstances that may cause you to lose access to the PARKOSi platform.
Treat your fellow users and hosts as you would like to be treated yourself: with respect. It’s common courtesy not to shout, swear or damage the property. And by tidying up after yourself—whether it’s parking space you are using or a parking space that you are offering for booking—you’ll keep each other’s property in good condition and ensure the next person has a pleasant experience too. Most important of all, remember that when you use PARKOSi you will meet people who may look different or think differently from you. Please respect those differences. We want everyone to feel welcome when they use PARKOSi.
We all value our personal space and privacy. It’s OK to chat with other people. But please don’t comment on someone’s appearance or ask whether they are single. As a user and/or hosts, don’t touch or flirt with other people. As a reminder, PARKOSi has a no sex rule. That’s no sexual conduct between users and hosts, no matter what.
Everyone wants to park their vehicles safely and keep their property safe from any damage or illegal activities. So please ensure that you follow the local law. Check out our safety tips. Both users and hosts have a particular responsibility when it comes to safety at PARKOSi. That means keeping the user car safely, not damage the parking space, not to litter any trash or garbage on the user and/or host property; and never indulge in alcohol or drugs or illegal activities.
Only adults can have an PARKOSi account. If your child is using your account, a parent or guardian must be with them at all times.
PARKOSi may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.
For example, if PARKOSi receives notice from a public health authority or Government officials that someone using the PARKOSi platform may present a potential for public harm, we may waitlist the individual’s account until it is reasonably safe to allow the individual to resume using the PARKOSi platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the PARKOSi platform in order to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the PARKOSi platform might present a clear and present danger.
Whether you are a user or host, please rate your experience at the end of the booking. Honest feedback helps ensure that everyone is accountable for their behaviour. This accountability creates a respectful, safe environment for both users and hosts. And if something happens during a booking—whether it’s a accident or an argument—make sure to report it by tapping “Help” in the app so that our customer support team can follow up.
The guidelines below help explain some of the specific kinds of behaviour that may cause you to lose access to PARKOSi as a user or hosts in India.
This policy helps explain the kinds of behaviour that may lead users to lose access to PARKOSi. Please remember that if you’re a user in a group, or you allow other people to make bookings with your account, you are responsible for their behaviour.
The way you behave while using PARKOSi can have a big impact on the safety and comfort of hosts and/or other users. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently towards each other when using PARKOSi —just as you would in any public place.
For example, damaging the property, breaking or vandalising on the property, intentionally spilling food or drink, smoking, or vomiting due to excessive alcohol consumption or conducting any illegal activities.
As these Community Guidelines make clear, you shouldn’t touch or flirt with other people. As a reminder, PARKOSi has a no sex rule. That’s no sexual conduct with hosts or fellow users, no matter what. And you should never hit or otherwise hurt a hosts or fellow user.
For example, asking overly personal questions, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.
For example, texting, calling, or visiting someone in person after a booking has been completed.
For example, bringing open containers of alcohol or drugs into the property; consuming alcohol or drugs; large groups that create public nuisance; encouraging or intimidating to break local laws; or using PARKOSi to commit a crime, including drug and human trafficking or the sexual exploitation of children.
Users may lose access to PARKOSi if they don’t meet the Star Ratings requirements set out in these Community Guidelines.
If we are made aware of these kinds of problematic behaviour, we will contact you so we can investigate them. Depending on the nature of the concern, we may put a hold on your account during our investigation. If the issues raised are serious or a repeat offence, or you refuse to cooperate, you may lose access to PARKOSi. Any behaviour involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using PARKOSi can result in the immediate loss of access to your account. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Law Enforcement Guidelines.
PARKOSi has a zero tolerance policy towards discrimination of any kind. This means you will lose access to your account if you are found to have discriminated against hosts or other users based on their race, caste, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable law.
Fraudulent or illegitimate behaviour undermines the trust on which PARKOSi is built. We may deactivate any account(s) associated with this type of activity, including: abusing promotions; collusion between hosts and users; disputing charges for fraudulent or illegitimate reasons; or duplicate accounts.
PARKOSi prohibits users and hosts from carrying firearms in a vehicle while using our app. You can learn more about our firearms prohibition policy here. If you violate PARKOSi firearms prohibition policy, you may lose access to PARKOSi.
If you are a host, and your account is temporarily blocked or deactivated, it limits your ability to earn income. That’s why we believe it is important to have clear policies that explain the circumstances in which you may be denied access to PARKOSi; how (if at all) you can use the app again; and if you can appeal these decisions.
There will always be unforeseen events that may ultimately lead to you losing access to your host account — and we’ll update this policy regularly—but the following are sufficient cause for PARKOSi to take action: quality; safety; fraud; and discrimination. 
Customers who use PARKOSi expect their hosts to provide safe and authentic parking space, as well as be courteous and professional. The higher the quality of the service, the more users want to book the parking space, which in turn means more opportunities for hosts to earn money. Poor service has the opposite effect over time.
There are several ways we measure hosts service quality, with the most important being Star Ratings, Cancellation Rate, and Acceptance Rate:
After every booking is complete, users and hosts are able to rate each other on a scale of one to five stars, as well as give feedback on how was the usage experience. This two-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for both users and hosts. Host can see their current rating in the Ratings tab of the PARKOSi Partner app.
How is my rating as a host calculated? Your rating is based on an average of the number of post-booking stars users gave you (from 1 to 5 stars), up to your last 500 rated confirmed booking or the total number of rated bookings you’ve accepted, if less than 500.
The easiest way to keep your average rating high is to provide good service on every booking. But we know that sometimes everything doesn’t go well—that’s why we only look at your average rating over your most recent 500 bookings (or your total rated booking count, if under 500). This gives you the chance to improve over time.
What leads to you losing access to your account? There is a minimum average rating in each city. This is because there are cultural differences in the way people in different cities rate each other. We will alert you over time if your rating is approaching this limit, and you’ll also get information about quality improvement courses that may help you improve. However, if your average rating still falls below the minimum after multiple notifications, you will lose access to your account.
Host cancellation is when you accept a booking request and then cancel the booking. Cancellations create a poor user experience and negatively affect other hosts. We understand that there may be times when something comes up and you have to cancel an accepted booking. But minimizing cancellations is critical for the reliability of the system.
How is my cancellation rate calculated? Your cancellation rate is based on the number of bookings cancelled out of the total number of bookings you accept. (For example, if you’ve accepted 100 bookings and 4 of them are cancelled, your cancellation rate would be 4%.) High-quality hosts typically have a cancellation rate lower than 5%.
What leads to you losing access to your account? Each city has a maximum cancellation rate, based on the average cancellation rate of host in that area. We will alert you multiple times if your cancellation rate is much higher or if you are consistently cancelling more often than other hosts in your city, after which you may be logged out of the app. If your cancellation rate continues to exceed the maximum limit, you may lose access to your account.
High acceptance rates are a critical part of reliable, high-quality service. We understand that there may be times when something comes up and you may not accept a booking. But maximizing acceptance is critical for the reliability of the system.
Consistently accepting booking requests helps maximize earnings for hosts and keeps the system running smoothly. We know that sometimes things come up that prevent you from accepting every booking request, or you may want to take a break. But not accepting dispatches causes delays and degrades the reliability of the system. If you don’t want to accept bookings, just log off.
If you consistently decline booking requests, we will assume you do not want to accept more bookings and you may be logged out of the app for a period of time. This helps ensure that hosts who are online are ready to accept bookings. That protects the quality of the system as users are matched with available parking space as efficiently as possible.
PARKOSi uses technology to keep hosts and users safe, for instance through GPS-tracking every booking and allowing users and/or hosts experience their bookings in real time. This is all backed up by a robust system of pre-screenings of users and/or hosts. We also have a dedicated incident response team on call 24/7 to investigate safety incidents.
Actions that threaten the safety of hosts and users will be investigated and, if confirmed, lead to permanent deactivation of your account. For example:
Physical contact with users. As these community guidelines make clear, you shouldn’t touch or flirt with other people. As a reminder, PARKOSi has a no sex rule. That’s no sexual conduct with users and/or hosts, no matter what. And you should never hit or otherwise hurt a user and/or hosts.
Use of inappropriate and abusive language or gestures. For example, asking overly personal questions, using verbal threats, and making comments or gestures that are aggressive, sexual, discriminatory, or disrespectful.
Unwanted contact with users and/or hosts after a booking is over. For example, texting, calling, or visiting someone in person after a booking has been completed.
Breaking the local law while using PARKOSi. For example, using PARKOSi to commit a crime, including drug and human trafficking or the sexual exploitation of children.
What leads to you losing access to your account? If we are made aware of these kinds of problematic behaviour, we will contact you so we can investigate them. Depending on the nature of the concern, we may put a hold on your account during our investigation. If the issues raised are serious or a repeat offense, or you refuse to cooperate, you may lose access to PARKOSi. Any behaviour involving violence, sexual misconduct, harassment, discrimination, or illegal activity while using PARKOSi can result in the immediate loss of your account. PARKOSi will also deactivate the account of any hosts who receives several or serious complaints while using the PARKOSi app. Additionally, when law enforcement is involved, we will cooperate with their investigation in accordance with our Law Enforcement Guidelines.
PARKOSi does not tolerate the use of drugs or alcohol by partners while using the PARKOSi.
What leads to you losing access to your account? The account of any hosts found to be under the influence of drugs or alcohol while using the PARKOSi app will be permanently deactivated. PARKOSi may also deactivate the account of any hosts who receives several unconfirmed complaints of drug or alcohol use.
We expect hosts using the PARKOSi app to act in compliance with all relevant central, state, and local laws at all times. This includes meeting the regulatory requirements in your area.
What leads to you losing access to your account? PARKOSi may permanently deactivate your account for activities such as: engaging in serious illegal activity while using the PARKOSi app.
PARKOSi prohibits users and hots from carrying firearms in a vehicle while using our app. You can learn more about our firearms prohibition policy here.  If you violate PARKOSi firearms prohibition policy, you may lose access to PARKOSi.
All users wanting to use the PARKOSi app are required to undergo a screening process, like validity of the parking space and background checks, to ensure safety and compliance with our criteria.
What leads to you losing access to your account? We will permanently deactivate your account if a routine background check uncovers a violation of PARKOSi safety standards or of other criteria required by local regulators.
To maintain the transparency and safety for all users, activities conducted outside of PARKOSi system—like anonymous parking slot booking engagement—are prohibited.
What leads to you losing access to your account? We will take action against a host for activities such as: harming the business or brand, like unauthorized use of PARKOSi trademark or intellectual property, or otherwise violating the user agreement with PARKOSi; and soliciting payment of fares outside the PARKOSi system.
Fraudulent activity undermines the trust on which PARKOSi is built. That’s why we are constantly on the lookout for fraud by users and hosts who are gaming our systems.
What leads to you losing access to your account? We will deactivate any account or accounts associated with fraudulent activity, which may include: providing wrong information; providing parking space owned by different person than the host; accepting booking request without the intention to complete, including provoking users to cancel; creating dummy user or hosts accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; and intentionally accepting or completing fraudulent or falsified booking requests.
The PARKOSi app is designed to give users identifying information about hosts and their parking space, like their name, profile picture, parking space details, before the booking begins. Inaccurate or outdated information creates confusion among users and can diminish their experience with PARKOSi.
What leads to you losing access to your account? We will deactivate your account for activities such as: providing PARKOSi with inaccurate information; allowing someone else to use your account; and taking a booking request using an unapproved parking space.
In addition, we will take action to prevent any host whose required documentation becomes invalid — from going online until the host provides PARKOSi with updated information.
PARKOSi mission is to connect users to reliable parking space, everywhere for everyone. We have a zero tolerance policy towards discrimination of any kind at PARKOSi.
What leads to you losing access to your account? It is unacceptable to refuse to provide services based on where someone is coming from, or characteristics like a person’s race, caste, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under relevant central, state or local law. Actions like these will result in permanent deactivation of your account.
We want to help increase options for users with disabilities. That’s why we have information available for hosts on this topic. See here for more on PARKOSi commitment to accessibility. We expect hosts using the PARKOSi app to comply with all relevant state, central, and local laws governing the users with disabilities.
Our technology and the services provided by hosts has transformed mobility for many people with disabilities, and we’re committed to continuing to develop technologies that support everyone’s ability to park vehicles seamlessly around their and other communities.
PARKOSi technology is helping to increase mobility and independence for users with disabilities, with features and capabilities like these:
PARKOSi cashless payment option simplifies the payment process, reducing the need for users to worry about counting out cash or exchanging bills with a host.
The PARKOSi app makes it easier for users with disabilities to find a hassle-free parking space at the touch of a button.
PARKOSi uses upfront pricing to let users know the cost of their booking before they request for a parking space. This gives them peace of mind and helps eliminate the risk of fraud.
Every parking space request a user makes is automatically matched to a nearby parking space available by the PARKOSi app, reducing opportunities for unlawful discrimination to interfere with the process of securing reliable, affordable transportation.
By using the PARKOSi Services, you agree to comply with these Booking and Booking Charges Policy.
Once you initiate a booking through the PARKOSi mobile application a dedicated QR code will generate. You shall use this QR code to scan at the dedicated parking space of the host to start availing your service. A dedicated QR code similar to yours will be fixed at the parking space for you to identify and scan. If you do not scan the QR code generated after booking against the dedicated QR code at the parking space your services shall not commence and the Third Party Service provider may refuse you any service or parking space. While leaving the parking space upon completion of your booking you will have to rescan your QR code to exit from the booking successfully. If you fail to do so, you shall continue to incur charges in accordance with the Booking Charges for Use.
You agree and acknowledge that your use of PARKOSi services is provided to you on the below mentioned charges which are payable by you in accordance with the Payment Terms Policy and the Terms and Conditions of PARKOSi
Base Charges – Twenty Rupees (INR 20.00) for 1st hour.
Overage Charges – Thirty-five Paise (0.35 Paise) per minute.
Although the base charges are set @ Rs 20/- per minute but it cannot be fixed for pan India. Depending on the location, demand & availability the charges may vary from time to time. At the time of booking, users will be able to see the current charges of destination spot/location in real time in their application dashboard. Additionally, Overcharges are set @ 0.35 paise per minute, however these charges may vary depending upon high demand, availability and location.
At PARKOSi charges are flexible and we understand that a Host can also claim for appreciation. A Host can claim such appreciation in my rate section of the application if his/her parking spot is available at very strategic/prime location.
You also agree and acknowledge additional applicable taxes will be applied upon these charges in accordance with the applicable law.
By using the PARKOSi Services, you agree to comply with these Cancellation and Refund Policy.
We at PARKOSi understand and value your relationship with us. We understand that due to various inevitable reasons you may request cancellation of your booking for parking space. You may cancel your booking in accordance with the below conditions:
Refund will be initiated to the original mode of payment. Your bank may take 5 – 7 working days to reflect the payment in your account.
The policies are subject to change, at the sole discretion of PARKOSi, from time to time for better user experience and pocket friendly usage of the end user.
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Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements that are used to remember your browser or device during and across website visits. We also utilize other technologies that may identify you or the devices you use. For example, ‘pixel tags’ (also called beacons) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including, for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, advertising identifiers, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third-parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. ‘Local storage’ refers generally to other places on a browser or device where information can be stored by websites, ads, or third-parties (such as HTML5 local storage and browser cache). ‘Software Development Kits’ (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.
In order to facilitate the most relevant ads possible, Company works with various service providers who assist us in delivering similar ads to end users across devices and platforms. For example, we work with social media advertising services to provide you with relevant ads based on your PARKOSi activity through their media channels. We may also use service providers to provide you with a similar ad on a mobile website or mobile application as with a traditional website ad. See below for more information on your choices to limit these types of advertising.
You have the right to choose whether or not to accept cookies. However, they are an important part of how our Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Services.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the ‘Help’ or ‘Preferences’ menu. Some third-parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table below.
For mobile users, you have controls in your device Operating System that enables you to choose whether to allow cookies, or share your advertising ID with companies like PARKOSi or our advertising service providers. For information on controlling your mobile choices, you can visit https://www.networkadvertising.org/mobile-choices.
The following table sets out the different categories of cookies that our Services use and why we use them. The lists of third-party cookie providers are intended merely as illustrative and should not be viewed as a comprehensive list.
These cookies (including local storage and similar technologies) are essential to enable your use of the site or services, such as assisting with your account login, so we can show you the appropriate experience and features, such as your account information, history, and to edit your account settings. They may also provide authentication, site security and help localize the language based on the geography of your visit.
These cookies and pixels are used to deliver relevant ads, track email marketing or ad campaign performance and efficiency. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites. Similarly, our partners may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed or provide us with information about how you interact with them.
These service providers use various technologies to deliver relevant mobile ads, track mobile marketing or mobile ad campaign performance and efficiency.
By using the PARKOSi Services, you agree to comply with this Damage Policy.
At PARKOSi we function and look forward to provide parking space booking services seamlessly. To provide such services we require our users to adhere to this policy and not cause any damage to the property of our Third Party Service providers who ensure to keep you vehicle safe. At PARKOSi we believe if you cause a harm you shall stand responsible. If you cause damage to the property of our Third Party service providers you shall be liable to make good of that loss. You shall pay equitable damages to our Third Party Service providers.
At PARKOSi we function and look forward to provide parking space booking services seamlessly to our users. To provide such services we require our Hosts to adhere to this policy and not cause any damage to the property of our users and ensure to keep the vehicle safe. At PARKOSi we believe if you cause a harm you shall stand responsible. If you cause damage to the property of the user you shall be liable to make good of that loss. You shall pay equitable damages to our user whose vehicle was damaged at your registered location.
You agree to maintain applicable insurance coverage to make good of the damage caused to the other party’s property.
PARKOSi does not take responsibility of any damage caused to the property of our USERS and/or HOSTS. PARKOSi in providing the services, only function as a facilitator of available parking space. If we receive continued feedback from our users and/or host against you your account may be suspended till further action is decided at the sole discretion of PARKOSi. For additional information please visit our Community Guidelines and Ratings Policy.
Our goal is to ensure that everyone has a safe and reliable parking experience. That’s why PARKOSi prohibits users and their guests, as well as hosts and their partners in any form, from carrying firearms of any kind while using our app*
Anyone who violates this policy may lose access to PARKOSi.
*To the extent permitted by applicable law.
PARKOSi is committed to and conducts its business activities lawfully and in a manner that is consistent with its compliance obligations.
The Legal and Regulatory Compliance Guidelines establishes the overarching principles and commitment to action for PARKOSi with respect to achieving compliance by:
PARKOSi mainly focus on providing available parking space for its users for a hassle-free parking of your vehicle while on the run for an important meeting, or an important engagement. PARKOSi ensures safety of its users and/or its Third Party Providers who enlist their property as parking space.
PARKOSi functions on the data provided by the users through the declaration form at the time of registration. PARKOSi reserves the right to verify the data in accordance with the Verification Policy.
Upon verification of any user information if, PARKOSi is made aware off and/or finds that any information provided I the Declaration Form is false, misleading and provided with malafied intention, PARKOSi may, at its sole discretion, report to the legal authorities and/or initiate Civil or Criminal proceedings against such user and/or host in accordance with applicable law.
PARKOSi in accordance with applicable law, reserves the right to modify, amend or update this Legal and Regulatory Compliance Guidelines or any other policies as it deems fit.
By using the Payments Services, you agree to comply with these Payment Terms. PARKOSi Payments may temporarily limit or suspend your access to or use of the Payment Services, or its features, to carry out maintenance measures that ensure the proper functioning of the Payment Services. PARKOSi Payments may improve, enhance and modify the Payment Services and introduce new Payment Services from time to time. PARKOSi Payments will provide notice to Users of any changes to the Payment Services, unless such changes do not materially increase the Users’ contractual obligations or decrease the Users’ rights under these Payments Terms.
The Payment Services may contain links to third-party websites or resources (“Third-Party Services”). Such Third-Party Services are subject to different terms of service and privacy policies, and users should review them. PARKOSi Payments is not responsible or liable for the use of such Third-Party Services. Links to any Third-Party Services are not an endorsement by PARKOSi Payments of those Third-Party Services.
You authorize PARKOSi Payments, directly or through third parties, to make any inquiries we consider necessary to verify your identity. This may include (i) screening you against third-party databases or other sources, (ii) requesting reports from service providers, (iii) asking you to provide a form of government identification (e.g., driver’s license or passport), your date of birth, your address, and other information; or (iv) requiring you to take steps to confirm ownership of your email address, Payment Method(s) or Payout Method(s). PARKOSi Payments reserves the right to terminate, suspend, or limit access to the Payment Services in the event we are unable to obtain or verify any of this information.
Your access to or use of certain Payment Services may be subject to, or require you to accept, additional terms and conditions. If there is a conflict between these Payments Terms and terms and conditions applicable to a specific Payment Service, the latter terms and conditions will take precedence with respect to your use of or access to that Payment Service, unless specified otherwise
When you add a Payment Method to your PARKOSi account, you will be asked to provide billing information such as name, billing address, and financial instrument information either to PARKOSi Payments or its third-party payment processor(s). You authorize PARKOSi Payments and its payment service providers to collect and store your Payment Method information.
When you add or use a new Payment Method, PARKOSi Payments may verify the Payment Method by (i) authorizing your Payment Method for one or two nominal amounts via a payment service provider, and asking you to confirm those amounts, or (ii) requiring you to upload a billing statement. We may, and retain the right to, initiate refunds of these amounts from your Payment Method. When you add a Payment Method during checkout, we will automatically save and add that Payment Method to your PARKOSi account so it can be used for a future transaction. You can remove the Payment Method from your PARKOSi account as long as it is not associated with an active or future reservation.
You allow PARKOSi Payments to charge your Payment Method (including charging more than one payment method), either directly or indirectly, for all fees due (including any applicable taxes) in connection with your PARKOSi account.
PARKOSi Payments is not responsible for any loss suffered by you as a result of incorrect Payment Method information provided by you.
Once a payment is made successfully PARKOSi will issue detailed invoice, which shall include the detail charges applied and the applicable taxes in accordance with the applicable law. Such invoice shall be made available to you through PARKOSi app and/or your registered email available with PARKOSi account.
By registering yourself as a Host at PARKOSi Services, you agree to comply with this Pay-out Policy.
For every successful booking completion PARKSOi shall pay you for the use of your parking space enlisted in the application. PARKOSi agrees to release the pay-out amount within 48 hours to 78 hours on a working day monthly subject to applied tax deductions in accordance with applicable laws. If the last day of the month is on a holiday the payment shall be released on the previous working day. Your bank may take 5 – 7 working days to reflect your payment.
If you dispute any payment of the invoice such shall be in accordance with the Terms and Conditions Policy.
When you use PARKOSi, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.
This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our Privacy Overview, which highlights key points about our privacy practices.
This notice applies to users of PARKOSi services, including users of PARKOSi apps, websites, features, or other services.
This notice describes how KARLOSi and its affiliates collect and use personal data. This notice applies to all users of our apps, websites, features, or other services anywhere within India, unless covered by a separate privacy notice, this notice specifically applies to:
individuals who request or receive services of parking space, including those who receive services requested by another individual
individuals or company who provide parking space (Structured or Unstructured) individually or through companies
This notice also governs PARKOSi other collections of personal data in connection with its services. For example, we may collect the contact information of individuals who use accounts owned by PARKOSi for Business customers, or of owners or other merchants; personal data of those who start but do not complete applications to be Users or Hosts; or other personal data in connection with our mapping technology and features.
For Guest Users: The personal data of those who order services via partner websites or apps, or arranged by other account owners (collectively “Guest Users”) is used solely to provide such services requested through a third party, and for purposes of safety and security, customer support, research and development, enabling communication between users, and in connection with legal proceedings and requirements, each as described in “How we use personal data” below. Guest User personal data may be shared with third parties for these purposes. Such data may be associated with, and accessible by, the owner of that account. This specifically includes Guest Users who receive parking services ordered by owners of Business accounts.
Our practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us through Help Desk with any questions regarding our practices in a particular country or region.
The following personal data is collected by or on behalf of KARLOSi:
• User profile: We collect data when users create or update their PARKOSi accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of users, emergency contact information, user settings, and evidence of health or fitness to provide services using PARKOSi.
This also includes gender and/or occupation (when required for certain PARKOSi services or programs).
We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled “How we use personal data.”
• Background check and identity verification. This may include information such as history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. We also verify the identities of Users and Host.
• Demographic data: We may collect demographic data about users and hosts, including through user surveys.
We may also infer demographic data from other data collected from users and hosts.
• User content: We collect the data submitted by users when they contact PARKOSi customer support, provide ratings or compliments for other users and hosts, or otherwise contact PARKOSi. This may include feedback, photographs or other recordings collected by users and hosts, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with PARKOSi.
• Location data (User): We collect Users’ precise or approximate location data, including to enable our services, to enable tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. PARKOSi collects this data when the PARKOSi app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.
• Location data (Host). We collect Hosts’ precise or approximate location data to enable and enhance use of our apps, including to improve available parking slots, facilitate availabilities, enable safety features, and prevent and detect fraud.
We collect such data from users’ mobile devices if they enable us to do so. (See “Choice and transparency” below for information on how users can enable location data collection). PARKOSi collects such data from the time a booking is made or slot availability is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.
In addition, the location data collected from a user during a parking slot will be linked to the account, even if the user has not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.
• Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information, location information, date and time the service was provided, amount charged, duration of booking, and payment method.
• Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see “How We Use Data” below for more information on how we market our services to users).
In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers. To learn more about these technologies, please see our Cookie Notice.
• Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
• Communications data: We enable users to communicate with each other and PARKOSi through PARKOSi mobile apps and websites. To provide this service, PARKOSi receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. PARKOSi may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our services and features, and for analytics.
• Safety recordings: In certain jurisdictions, and where permitted by law, users can record the audio and/or video of their booking which are only shared with PARKOSi if submitted to customer support by the users in connection with safety incidents.
PARKOSi uses personal data to enable reliable and convenient parking slot booking services. We also use such data:
PARKOSi does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
PARKOSi uses data to provide, personalize, maintain, and improve our services.
This includes using data to:
We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
• verifying users’ identity and eligibility to provide parking space as host and/or as user to book a parking space, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe users and/or hosts.
Where permitted by law, this also includes performing facial verification of photographs submitted by users, or collected from public databases, to prevent identity-borrowing or to verify users’ identities.
PARKOSi uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.
We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.
PARKOSi may use personal data to market our services to our users. This includes sending users communications about PARKOSi services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. We may do so through various methods, including email, text messages, push notifications, in app communications and ads, and ads on third party platforms.
We may also inform users about products and services offered by PARKOSi partners. For example, we may provide recommendations, promotions, or ads for PARKOSi partners based on users’ past usage. Although we inform users about products and services offered by PARKOSi partners, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.
may use the data we collect, including in combination with advertising partners’ data, to personalize and improve the marketing communications (including ads) that we send on and off PARKOSi apps and websites, including based on user location, use of PARKOSi services, and user preferences and settings.
For information about how to opt out of certain marketing communications (including ads) from PARKOSi and its advertising partners, please see the section titled “Marketing choices.”
PARKOSi performs the above activities on the grounds that they are necessary for purposes of PARKOSi legitimate interests in informing users about PARKOSi services and features or those offered by PARKOSi partners, or on the basis of user consent. See the sections titled “Choice and transparency” and “Marketing choices” for information on your choices regarding PARKOSi use of your data for marketing.
PARKOSi may use personal data to generate and provide users with receipts; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of PARKOSi or its partners.
We may use personal data to investigate or address claims or disputes relating to use of PARKOSi services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.
PARKOSi performs the above activities on the grounds that they are necessary for purposes of PARKOSi legitimate interests in investigating and responding to claims and disputes relating to use of PARKOSi services and features, and/or necessary for compliance with applicable legal requirements.
We use personal data to make automated decisions relating to use of our services. This includes:
Some of PARKOSi services and features require that we share personal data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
This includes sharing:
We also provide with receipts containing information such as a breakdown of amounts charged, user and/or hosts first name, photo, and parking space location. We also include other information on those receipts if required by law.
This includes sharing data with:
• Emergency services: We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents. For more information, please see the sections below titled “Choice and Transparency” and “Emergency Data Sharing”.
Questions or comments from users submitted through public forums such as PARKOSi social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.
We share personal data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.
PARKOSi provides personal data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
PARKOSi may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect PARKOSi rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
PARKOSi may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
PARKOSi retains user data for as long as necessary for the purposes described above.
Users may request deletion of their accounts at any time. PARKOSi may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.
PARKOSi retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.
Users may request deletion of their account at any time through the Settings menus in the PARKOSi app, or through PARKOSi website.
Following an account deletion request, PARKOSi deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to users and/or hosts, this generally means that we retain their account and data for a minimum of 7 years after a deletion request.
PARKOSi enables users to access and/or control data that PARKOSi collects, including through:
PARKOSi also enables users to request access to or copies of their data, changes or updates to their accounts, or deletion of their accounts, or that PARKOSi restricts its processing of user personal data.
The Settings menu in the PARKOSi app allows users to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications.
Users can enable/disable PARKOSi to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.
Users can enable/disable PARKOSi to share their real-time location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.
Users may enable PARKOSi to share real-time location data from their mobile devices with emergency police, fire, and ambulance services. Such data may include approximate location at the time the emergency call was placed; the car’s make, model, colour, and license plate information; the user’s name and phone number; parking slot or parking spot locations; and the host’s name.
Users may enable/disable this feature via the Settings > Privacy > Location menu, or the Safety Centre.
Hosts can also enable/disable Emergency Data Sharing via the App settings > Emergency Data Sharing menu, or the Safety Toolkit.
PARKOSi provides users with parking booking status notifications and updates related to activity on their account. These notifications are a necessary part of using the PARKOSi app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menu.
Users may enable PARKOSi to send push notifications about discounts and news from PARKOSi. Push notifications may be enabled or disabled through the Settings > Privacy menus in the PARKOSi app.
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.
After every booking is complete, users and hosts are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services.
This 2-way system holds everyone accountable for their behaviour. Accountability helps create a respectful, safe environment for users and hosts.
Users can see their average rating in the main menu of the PARKOSi app.
Hosts can see their average rating after tapping their profile photo in the PARKOSi app.
Users may opt out of certain marketing communications (including ads) and use of their data for marketing in the following ways:
PARKOSi provides users with a variety of ways to learn about, control, and submit questions and comments about PARKOSi handling of their personal data.
In addition, users may have the right to file a complaint relating to PARKOSi handling of their personal data with the data protection authority in the country.
Users may submit the above requests here.
We may occasionally update this notice.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the PARKOSi apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.
Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
PARKOSi puts parking space availability services at your fingertips. Understanding how and why we use your information should be just as easy. Our Privacy Notice and Privacy Overview provide the latest information about the data we collect and how we use it.
We use your data to provide convenient and vacant availability options for parking, help user hosts maximize their earnings, and protect the safety and security of people on our platform.
Your data enables us to determine safe places for parking, promote safe localities for parking, effectively share the data with other users looking for parking slots, and develop new features.
Through the settings in the PARKOSi app or on your device, you can choose when to share your location, manage your Trusted Contacts, personalize your app, and even delete your account.
PARKOSi or service providers performing research on our behalf may collect information through voluntary surveys. The surveys may ask about background and behaviour to help us understand how our users and/or host use our services.
To better understand which features and products our users and/or hosts want to see in the future, to help identify areas where we need to make changes, and for direct marketing.
When you complete surveys conducted by or on behalf of PARKOSi.
Yes. Anyone can decline to participate in our voluntary surveys.
For as long as it’s needed for the purpose it was collected for.
We collect this based on your consent and our legitimate interests to help us better understand our users and/or hosts and how they use our services, and for our marketing purposes.
Information about our customers’ mobile devices used to access our services is collected. That information may include advertising identifiers, device motion information, hardware models, mobile network information, operating systems and versions, preferred languages, serial numbers, software, and unique device identifiers.
To protect your safety and security. For example, we use data from user devices to help identify unsafe parking space such as narrow parking space, old structure parking lot and inform hosts of the feedbacks received. We also use this data to optimize and improve your experience, and to prevent, detect, and combat fraud.
Whenever you use our services.
Unless you delete your PARKOSi account and we aren’t required by applicable laws to retain this information, for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements. See the Data Retention and Deletion section of our Privacy Notice for more details.
We collect this based on our legitimate interests to provide the services and features our customers request and to prevent, detect, and combat fraud.
Information that helps PARKOSi determine your location, including GPS, IP address, and wifi, is collected.
There are numerous ways that your location data helps create a smooth and stress-free experience. Your location is used to identify the nearest parking space available for booking; provide booking status, history, and invoicing; facilitate research and development for future features; enable social features; provide faster and personalized customer support; enhance the safety and security of our users; and prevent, detect, and combat fraud.
We collect this information when the app is running in the foreground or background of your device. For users who grant PARKOSi permission to collect their location information, we collect this information when the app is running in the foreground.
Collection of location information is required for users. Users may opt out to turn on location services to use the PARKOSi app. However, opting out completely may affect the app’s functionality. Location information for every booking is collected from the user’s device, when user’s book an available parking space from their device.
Unless you delete your PARKOSi account and we aren’t required by applicable laws to retain this information, we retain this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements. See the Data Retention and Deletion section of PARKOSi Privacy Notice for more details.
PARKOSi processes this information in order to provide the services and features you request and for purposes of PARKOSi legitimate interests such as safety, security, and fraud prevention for all users.
Information including the amount charged, date and time, promotion code referral information, services requested or provided, and transaction details.
This information is used for tax, financial, and other administrative purposes to provide customer support; to prevent and detect fraud; and to research and develop PARKOSi services.
When you use PARKOSi apps.
No. Transactional information is generated each time you use PARKOSi services.
For as long as you maintain your PARKOSi account. See the Data Retention and Deletion section of PARKOSi Privacy Notice for more details.
PARKOSi collects this information in order to provide and improve the services and features you request, to comply with applicable laws, and for purposes of PARKOSi legitimate interests, such as complying with tax, financial, and legal requirements.
We collect dates and times of when you use our apps or websites, including the app features you use and the pages you viewed. We also collect system activity. That information may include app crashes, browser types and information, and third-party sites or services you were using before interacting with our services.
To enable and improve your experience with our services; to research and develop new services and features; and to prevent, detect, and combat fraud.
When you use our apps or visit our websites.
Unless you delete your PARKOSi account and we aren’t required by applicable laws to retain this information, we retain this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements. See the Data Retention and Deletion section of PARKOSi Privacy Notice for more details.
No. Usage information is generated and collected each time you use PARKOSi services.
We collect this based on our legitimate interests to provide and improve the services and features you request and to comply with applicable laws.
Content submitted by users to PARKOSi, including hosts compliments, customer support communications, ratings, and recommendations to other users.
To provide helpful customer support; to share feedback with the community; to improve safety; and to research and develop features for a better PARKOSi experience.
When you submit content to PARKOSi.
Yes. This information is only collected when you submit content to PARKOSi, such as when you rate other users or contact customer service.
For as long as you maintain your PARKOSi account or as required by law.
We collect this based on PARKOSi legitimate interests to provide the services and features you request.
We collect our customers’ name, login, password, and phone number and/or email. For users, we also collect payment information. In addition, we enable users and hosts to upload a profile picture to their account. For hosts, we also collect their birthday, government ID, photo, preferred banking information for earnings payment, and parking space information.
To enable your use of our services, to send you relevant and personalized communications, to verify your identity for account access and payments, and to improve our services.
When you create or update your account.
PARKOSi requires some profile information to enable you to use PARKOSi services. This generally includes your name, login, password, and phone number. If you’re a hosts, the additional profile information (such as government ID information) listed above is also required, including to enable PARKOSi to comply with applicable laws.
For as long as you maintain your PARKOSi account, unless otherwise required by law.
We collect this based on PARKOSi legitimate interests to provide the services and features you request, to comply with applicable laws, and to improve safety.
Screenings are generally performed by third-party services on PARKOSi behalf in accordance with local laws. In some cases, these screenings may include detailed records and criminal history. In other cases, we receive only the results of whether a person passed or didn’t pass.
To determine a person’s eligibility to be a user and/or hosts, to comply with local laws, and to protect other people who use our services.
When a person signs up to be a user and/or hosts. Where permitted by law, we may also collect criminal history information for users and/or hosts after signup.
Unless prohibited by law, a potential user and/or hosts must pass their screening to be allowed on the platform.
For as long as a user and/or hosts is active on the platform, unless longer retention is required by law or for safety and security purposes.
We collect this based on our legitimate interests to provide a safe and secure experience.
If you use a third-party app or website in connection with your PARKOSi account, we collect the information required for or related to this use. Such information varies depending on the third-party app or website that you use.
To enable our customers to use third-party services in connection with PARKOSi apps.
When you connect your PARKOSi account to a partner service or engage with an app or website that uses PARKOSi API (our data-sharing tools) or whose API PARKOSi uses. For example, we may collect this information when you connect your PARKOSi account to a payment provider or a third-party social media service. We may also receive this information when you request a service that is subject to a joint venture or data-sharing arrangement with a PARKOSi business partner.
You have the option not to connect your PARKOSi account to those of our business partners. However, depending on the services or features you use, connecting to an PARKOSi business partner may be required.
For as long as necessary for the purposes collected. This data may also be deleted if you request deletion of your account.
We collect this based on our legitimate interests to provide the services and features you request in connection with your PARKOSi accounts.
We appreciate your feedback. As always, we love hearing from you. As PARKOSi respects your rights to your ideas, please do not submit any confidential ideas, information, or suggestions in any form to PARKOSi or any of its affiliates. For any ideas, information, or suggestions you do submit, regardless of what your communication regarding your submissions says, you understand that your submissions are voluntary and the following terms shall apply to your submissions:
The PARKOSi platform features a 2-way rating system: users and hosts give each other ratings based on their booking experience. Your host rating is an average of the last 500 ratings from your users.
After each completion of booking, users and hosts have the opportunity to rate each other from 1 to 5 stars, based on their experience. Ratings are anonymous. You won’t see individual ratings tied to a particular booking or person.
Your rating details can all be found in your profile, which you can locate by tapping the menu icon of the app, then tapping your picture.
If a user gave you a low rating because of the price, or other issues that you couldn’t help, that rating is removed from your average.
No, you won’t receive star ratings for any cancelled or unaccepted booking requests.
From helping make sure you get the right parking space to knowing where you’re looking for a parking space and when to call for assistance, these tips, created in collaboration with law enforcement, can help make every booking a safe one.
To help keep you safe, we screen hosts and build our technology with safety in mind. But there are also actions that you can take to help keep yourself safe. These tips were created in collaboration with law enforcement to help you stay safe while using PARKOSi.
Minimize the time that you’re standing outside by yourself with your phone in your hand. Instead, book a parking space using the app that shows available parking space at your desired destination.
Every time you make a booking with PARKOSi, please make sure you’re getting into the right parking space with the right hosts by scanning the QR code generated after the booking what’s provided in your app. PARKOSi parking space can only be requested through the app, so never get in a parking space where the QR code generated doesn’t match after scanning in your app.
Trust your instincts and use your best judgment when requesting a parking space with PARKOSi. If you ever feel that you’re in an urgent situation, you can call the local authorities by using the Emergency Button located in your app. Anytime you call emergency services from the PARKOSi app, the app provides you with your real-time location and booking details that you can share with the government officials.
And remember, if you feel unsafe you can end the booking at any time.
As outlined in PARKOSi Community Guidelines, please respect fellow users and your host.
After each booking completion, you’re asked in the app to rate your experience. Your feedback helps keep PARKOSi safe and enjoyable for everyone. If you ever experience a safety issue on a booking request, please report it to PARKOSi. Our 24/7 response team will follow up.
And remember, anytime you call emergency services from the PARKOSi app, whenever you need it.
By using the PARKOSi Services, you agree to comply with this Verification Policy.